Buying & downloads

Purchase terms preview

These are draft terms for review. Purchases remain closed while the product and delivery process are being completed.

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DRAFT FOR REVIEW — purchases are not open
KTech digital download terms · draft dated 19 September 2026

1. Your purchase

These proposed terms cover digital downloads sold by the seller identified above. Your product page describes the version, contents, compatibility and total price. Check those details and try any available demo before buying. You can return to the product page or correct your payment details before submitting payment on Stripe. The contract starts when your payment is successfully confirmed. A pending or abandoned checkout does not grant access.

The price is a one-time payment in pounds sterling, with no subscription or automatic renewal. There is no delivery charge. The seller is currently not VAT registered; the price does not include a VAT charge. Keep your saved order confirmation for the details that applied to your purchase.

2. Licence and use

You receive a non-exclusive licence to use the purchased version for one individual or one business, including its own team and devices. You may keep backup copies and share reports or other output you create with the tool. You may not resell, publish, distribute or sublicense the tool itself, or share its download links outside that individual or business. This does not restrict uses that the law permits.

The licence to the purchased version has no scheduled expiry. New products, custom changes and future major versions are not included unless the product page expressly includes them. Your rights concerning defects or a product that does not match its description still apply.

3. Compatibility and your files

Use the browser and device requirements shown on the product page. For offline tools, save the downloaded files somewhere safe. Browser storage is local to that browser and device; it is not a cloud backup. Export backups before clearing browser data, changing devices or making significant changes. Do not put confidential customer information in support messages unless it is needed to resolve your request.

Costing and planning tools calculate estimates using the values you enter. Check your inputs and outputs before using them for business decisions. They are not accounting, payroll or tax advice, and do not promise any income or profit.

4. Delivery and replacement links

After Stripe confirms successful payment, the confirmation page provides the product download and a saveable copy of your order information and accepted terms. Delayed payment methods remain locked until payment is confirmed. Individual download links last 24 hours; keep the confirmation page to obtain a fresh link.

If you cannot access your purchase or lose that page, contact shop support with your order reference and the email address used at checkout. We will check the purchase before restoring access. Do not send card numbers, security codes or passwords. Save a copy of your purchased files; an indefinite hosted archive of every version is not promised. This does not limit remedies for a delivery failure.

5. Immediate downloads and cancellation

If you buy as a consumer, you normally have 14 days to cancel, starting the day after the contract is made. Our instant-download checkout asks you to expressly request immediate access and acknowledge that this cancellation right is lost when the download starts. We record that agreement and include it in your order confirmation. Until that happens, any applicable cancellation right remains. Your rights concerning faulty or misdescribed content are unaffected.

To cancel when a cancellation right applies, send a clear statement to the support email or postal address above before the cancellation period ends. You do not need to give a reason or use the example form below. We will refund a valid cancellation within 14 days of receiving it, using the original payment method unless you expressly agree otherwise, without a refund fee.

Optional cancellation form:
To: the seller and contact address above
I give notice that I cancel my contract for: [product]
Ordered on: [date]
Order reference, if available: [reference]
Name: [your name]
Address: [your address]
Date: [date]
Signature: [only if sent on paper]

6. Problems, refunds and your rights

Please contact support if your download is faulty, does not match its description or will not work with the stated requirements. Describe the problem and the browser/device you use. Where consumer law applies, digital content must meet its quality, description and fitness requirements. Available remedies can include a repair or replacement at no cost and, where the legal conditions are met, a price reduction up to a full refund. Rights relating to damage to a device or other digital content also remain.

There is no blanket exclusion of refunds or legal rights. Nothing here removes a right or liability that the law does not allow us to exclude. On a full refund or valid cancellation, stop using the refunded copy and remove it from your devices and backups, except records you need to keep as evidence.

7. Support and complaints

Email shop support for download problems, defects and questions about the described features. Include your order reference if available. Support is handled by a person; it is not a 24-hour live service. Custom development, bookkeeping and business advice are not included. For a complaint, explain what happened and the outcome you are seeking so we can investigate and respond.

8. Changes to these terms

Later changes apply to later purchases. The offer details and terms saved with your order remain the record of your purchase. This draft will be replaced with a reviewed version before purchases open.